Refund policy
Return, Exchange & Store Credit Policy
She Arrived Boutique LLC
Thank you for shopping with She Arrived Boutique! We want every customer to feel beautiful, confident, and satisfied with their purchase. Please review our policy before placing your order.
No Refunds
All sales are final for refund purposes. We do not offer refunds to the original payment method for change of mind, sizing concerns, color preferences, or personal preferences.
Eligible merchandise may be exchanged or returned for store credit under the conditions below.
Exchanges & Store Credit
Customers have 7 calendar days from the delivery date to request an exchange or store credit.
To qualify, merchandise must:
- Be unworn, unwashed, and unused.
- Be free of stains, odors, makeup, perfume, and damage.
- Have all original tags attached, if applicable.
- Be in its original condition.
Items that do not meet these requirements will not be accepted.
How to Request an Exchange
Email shearrivedboutique@gmail.com within 7 calendar days of delivery.
Please include:
- Your full name
- Your order number
- The item you wish to exchange
- The reason for your request
All exchanges must be approved before merchandise is sent back. Customers must ship approved items within 7 calendar days of receiving return instructions.
Please do not send merchandise back without prior authorization.
Exchange Availability
Exchanges are subject to inventory availability.
If your requested item is unavailable, you may receive store credit for the eligible merchandise instead.
Store Credit
Approved store credit will be issued as a digital gift card or store credit for use at She Arrived Boutique.
Store credit cannot be redeemed for cash. Any expiration or usage restrictions will be disclosed when the credit is issued and will comply with applicable law.
Shipping Costs
Customers are responsible for return shipping costs and any additional shipping charges associated with voluntary exchanges.
Original shipping charges are nonrefundable unless otherwise required by law.
We recommend using a shipping service with tracking, as She Arrived Boutique is not responsible for return packages lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact shearrivedboutique@gmail.com within 3 calendar days of delivery with your order number and clear photographs.
We will review the issue and provide an appropriate resolution, which may include a replacement, store credit, or refund where required by law.
Final Sale Items
Items specifically marked Final Sale are not eligible for voluntary exchanges or store credit.
Important Information
She Arrived Boutique reserves the right to decline voluntary exchanges or store credit requests that do not meet this policy.
This policy does not limit any rights or remedies customers may have under applicable consumer protection laws.
She Arrived Boutique LLC
Arrive in Style. Walk in Confidence.
Contact: shearrivedboutique@gmail.com